We will accept a return of any wine that is unopened and returned in the original shipping packaging, or equivalent substitute. You will be charged a restocking fee of 15% of the returned merchandise. Shipping charges are not refundable. Contact us at firstname.lastname@example.org to process a return.
Please review your order carefully before confirming it. Orders may be cancelled up to the point of packing and shipping. Packaging and shipping can take place with an hour of order confirmation and once the order has been packaged and shipped, our return policy takes effect.
SHIPPING POLICY tres bonne cuisine only ships wines to certain states within the United States. See the list below of states that permit wine shipment. Wines are shipped via UPS or FedEx within 2-3 days from order confirmation, and will be delivered within 2 -7 days. Shipping charges are calculated at checkout. Expedited shipping is available as an option and will incur an additional charge. Shipment to a PO Box is not available. All deliveries require the signature of a person at least 21 years of age and that is not visibly intoxicated. Tres bonne cuisine ships all wines in Styrofoam insulated packaging to protect against damage from extremes of temperature. However, it is the responsibility of the customer to request a different shipping date if the weather is expected to be extreme.
Conditions of Use
tres bonne cuisine only sells and ships wines to certain states within the United States.
District of Columbia
Wines may be sold and delivered only to persons who are at least 21 years old and the person to whom delivery will be made is at least 21 years old and must not be visibly intoxicated. When your alcoholic beverages are delivered, the person receiving delivery will be required to show identification proving that he or she is at least 21 years old. Due to our policy of not shipping alcohol to minors, please be advised that we reserve the right to refuse orders for any reason without explanation. Thank you for your understanding.
Credit card information will be taken via telephone or fax only. Customers should not provide credit card information via email.
tres bonne cuisine does not rent, sell or distribute your name, address, email address, credit card, or other personal information. Account information is used strictly for conducting business with you. However, tres bonne cuisine may disclose personal information if it is required to do so by law or if disclosing personal information is vital to identify, verify age, contact, or bring legal action in order to comply with the law, protect tres bonne cuisine, its customers, or third parties. Transaction information may be provided to other trusted third parties as necessary to process and fulfill the order, and to provide better customer services and offerings. All third parties are contractually obligated to keep all transaction information confidential, maintain the privacy of all tres bonne cuisine customers, and to use such transaction information only to provide services on behalf of tres bonne cuisine and the customer. Transaction information may also be used to develop a personalized profile and shopping history for each customer in order to customize promotions, updates or special offers.